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Halley Johnston Associates Ltd
Guiding you on your way
Fitness & Wellbeing
Case Study
HJA Client
Health Development Manager
Local Authority - Sports & Health Development
Delegates
16 Delegates made up of local authority Health and Wellbeing coaches took part in a 3 day bespoke Introductory face to face course with included both knowledge and skill development
The delegates were working in areas of high deprivation, engaging with marginalised communities
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Brief
Following a recommendation from another Local Authority - To provide MI training to help develop a pathway that would take account of the motivations and experiences of the clients, assess their readiness to change and increase a disappointing 12% retention rate.
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The target clients the delegates were working with were mainly Individuals (aged 20-70) and family groups looking to make behaviour change decisions relating to weight loss and activity levels.
Many clients felt mandated to attend and ambivalent regarding life style changes.
50% were referred by their GP / Health Care Provider and 50% self referred
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What did you as an HJA client get out of the training?
"The benefits of undertaking the training and working with HJA were innumerable. The training itself was excellent: well paced, relevant, and bespoke to our needs.
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Halley Johnston Associates and their team worked hard to develop a course and programme to fit our personal needs. They worked with us to really understand what was going on and what we really wanted as outcomes from this training. Communication was brilliant!
We wanted to improve and tweak the existing skills of the team, who were excited at the prospect of adding to their skill toolbox.
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The three day introduction acted as a "real re-set point" for the team, who began to question their ‘givens’ in terms of what could work best for clients, and also to re-evaluate their own day-to-day practice."
Our staff were truly engaged throughout the whole process and the difference it has made to them and our clients is just brilliant.
What did your staff as participants on the course get out of it?
"As a result of the training, their approach to their work and their clients was much more client-cantered, and this was evidenced by improved client satisfaction, and hugely increased retention rates at 80%. The change process now moved at the pace of the individual client and on their own terms, rather than them being slotted into a 12 week programme and expected to just get on! The fact that we worked with clients before they began to take any kind of action meant that we were able work differently with those who were ready to change, and to help those who weren’t ready to discover that, and to work out why that might be, and what might change that readiness.
In addition, we continued receiving coaching and mentoring in our newly aquired MI skills via the team at HJA. We undertook further hands-on skill development courses which really impacted in a positive way on both clinical practice and client outcomes."